Homies, meet Lettie, the blog character to represent the section on real-life questions and answers. We opened a new sub-category in the blog which you will find under Paint TechTalk. This will be a series about questions we receive from customers and the answers give by the Boysen technical team. Unless you want to be known as the source of any of the questions we will tackle in this series, we will not identify you for the sake of your privacy.
Boysen considers customer service very important. Our technical team is the OG—original gangster, if you didn’t know. They’re a group of engineers who are competent, knowledgeable, and accommodating. I’ve been running this blog for more than five years, and in all this time, there is no question they cannot answer. If you pull a Denzel Washington and tell them, “Explain this to me like I’m a two year old (well, maybe 12),” then they will try their best and based on my experience, they’ve succeeded every time.
We call it TechTalk because using paint is not as easy as we are led to believe. There are technical aspects to consider before you coat your wall with your desired color. You need to know what substrate you are using—concrete, wood, metal, or drywall. Then you need to know the condition of that wall. Was it already painted before? Is it bare? Was it primed? Is the paint peeling? Is the surface wet to the touch? Is it found inside or outside the home?
The questions also change depending on the intended application or the product you want to use. Boysen has hundreds of products, after all. What most people know, however, is the acrylic latex paint that enjoys a strong customer loyalty because of its outstanding performance. If you follow this blog or any of our social media channels, you will know that there’s more to Boysen than Boysen Permacoat.
This whole category in the blog called Painting Tips is where you will find most of the answers about surface preparation, Boysen products, common painting problems, and tutorials. The new category Paint TechTalk will cover interesting or frequently asked questions that we receive.
Hundreds of Inquiries Daily
Despite receiving hundreds of inquiries every day, our social media manager aims to achieve an over 90% response rate. No fake news here. And she’s no chatbot either. There are just too many types of questions and too many permutations to a question for that. This number does not include questions received by the technical team directly or those that come from other departments.
Inside info ahead. Sometimes, we get the same question asked in many of our customer touch points. In this case, we take it that naninigurado lang that the question gets to us. For those who have done that, let me assure you that we DO receive the question in triplicate or more.
Boysen Customer Touch Points for Technical Questions
Ask us your questions via the following ways:
- Call our technical team at (02) 8363-9738 local 417 to 418 during office hours, from 8:00 am to 5:00 pm, Monday to Saturday.
- Email email@example.com
- Ask your question in the comment section at the bottom of a post in this blog
- Send us a message in our FB page
- Send us a message in our IG page
- Send us a message in our Boysen YouTube channel
- Send us a message in our Let it B | MyBoysen YouTube channel
- Send us a message in our Pinterest page
Subscribe to Let it B | MyBoysen Blog
Back to Lettie. If you see her in a post, it’s a sign that the article will be about a question that has been asked by many customers. The questions to be discussed will be generic, meaning that the answers would definitely apply to a wider public. If you think you have a special situation, then please call the technical team directly (numbers are given above).
Lettie will tackle the first question soon so hit subscribe before you leave. Or share this post to someone who may be needing architectural paint information and technical advice. Use the many buttons at the end of this post for easy sharing.